Terms of service

1. Scope and seller

(1) These terms apply to all orders placed via the online shop mossence.com and to orders placed by e-mail or enquiry. (2) The seller is Stylechameleon, Lda., Rua da Argila, 360, 4445-027 Alfena, Portugal (NIPC 514659904), hereinafter “Mossence” or “we”. (3) Deviating terms of the customer apply only if we expressly agree to them. (4) A consumer is any natural person who concludes the contract mainly for private purposes. A business customer concludes the contract in the course of a commercial or independent professional activity.

2. Conclusion of contract

(1) The presentation of products in the shop is not a binding offer but an invitation to order. (2) By clicking “Place order” (order with obligation to pay) the customer submits a binding offer. We confirm receipt by e-mail without delay; this confirmation is not yet an acceptance. (3) The contract is concluded when we accept the order by e-mail (order confirmation) or dispatch the goods, whichever occurs first. (4) For enquiries and custom-made products we send an individual quote by e-mail. The contract is concluded when the customer accepts this quote in writing or by e-mail. (5) Contract languages are English, German and Portuguese. We store the contract text; the customer receives it with the order confirmation by e-mail.

3. Prices and shipping costs

(1) All prices are final prices in euros including statutory VAT. (2) Shipping costs are added and shown in the shop and before the order is completed. (3) We deliver to Germany, Portugal and the countries of the euro area.

4. Payment

(1) The available payment methods are shown during checkout. (2) For custom-made products a deposit of at least 50% of the total price is due; we start production only after receipt of the deposit. The balance is due before dispatch. The exact amount is stated in the quote.

5. Delivery

(1) Delivery times are stated on the product page or in the quote. Custom-made products are handmade after ordering and have longer delivery times. (2) If a product is unavailable, we inform the customer without delay and refund any payments already made.

6. Retention of title

The goods remain our property until paid in full.

7. Right of withdrawal

(1) Consumers have a right of withdrawal as set out in the cancellation policy. (2) There is no right of withdrawal for goods made to the customer’s specifications or clearly personalised (e.g. moss pictures and moss walls in custom sizes, shapes or with an individual design).

8. Warranty and natural product

(1) The statutory warranty rights apply. (2) Our products are made of preserved natural moss and plants. Variations in colour, structure and density compared with product photos are natural and do not constitute a defect. (3) Preserved moss needs neither water nor light. Direct sunlight, heating air and very dry or humid rooms can affect colour and durability; please follow our care instructions. Damage caused by improper care or installation is not a defect. (4) Please check the goods for transport damage on receipt and report it as soon as possible to hello@mossence.com. This does not affect your statutory rights.

9. Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health and under mandatory statutory provisions (e.g. product liability). (2) In the case of slightly negligent breach of essential contractual obligations, liability is limited to the typical, foreseeable damage. Otherwise, liability for slight negligence is excluded.

10. Dispute resolution

(1) Please send any complaints first to hello@mossence.com. (2) Consumers in Portugal may use the Livro de Reclamações Eletrónico (www.livroreclamacoes.pt). Competent alternative dispute resolution body: CICAP – Centro de Informação de Consumo e Arbitragem do Porto (www.cicap.pt). (3) We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board in Germany.

11. Applicable law

(1) The law of the Portuguese Republic applies, excluding the UN Convention on Contracts for the International Sale of Goods. (2) For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the country in which they have their habitual residence. (3) For business customers, the place of jurisdiction is the registered office of Stylechameleon, Lda.

As of: October 2026